IAS News

IAS News

April 10, 2017 05:01 PM

SD-WAN with IAS and TELoIP

…People hate their WANs and the SD-WAN ROI is Really Compelling” (Gartner)

Today, 70% of enterprise WAN traffic is now destined for, or comes from, the public Internet.

The dramatic shift in WAN ...

February 24, 2017 07:19 AM

It's Time To Cut The Cord - eBook and Webinar

Folks, it’s Time to Cut the Cord. Our dependency on that old, bulky, expensive VOIP telephone set tethered to the wall should be over. Sure, there are some key use cases for the telephone set such ...

October 21, 2016 12:35 AM

Myths About Moving to the Cloud - eBook

Most companies have decided they need the business agility and want the cost savings that come when moving to the cloud. But with the bewildering amount of contradictory information floating ...

September 27, 2016 02:28 AM

Get Easy Answers to Hard Questions - eBook

The questions to running contact centers are complex, and endless. What if staff attrition is more then we planned for? What if we get more calls and can’t hire more staff? What if we use overtime ...

September 27, 2016 02:24 AM

PureCloud is a True Cloud Platform, But what Does That Really Mean? - eBook

PureCloud is a true cloud platform, but what does that really mean? There are significant differences between hosting a legacy application, hosting a multi-tier application, and running a system ...

September 27, 2016 02:18 AM

Real-Time Visibility- eBook

Get real-time visibility in the contact center. See immediate benefits. Real-time visibility in the contact center is crucial. When you don’t have the info you need to make decisions, you lose out ...

September 27, 2016 02:13 AM

Keeping Pace with the Modern Customer- eBook

Organizations need to step up their contact centers or risk alienating their most critical stakeholders.

September 27, 2016 02:04 AM

Engage with Customers in an Ultra-Connected Era- eBook

Your customers are ultra-connected. Make sure you are as well. Growing your own business isn’t easy. Finding new customers and building relationships with those you already have takes time and ...

September 12, 2016 08:08 AM

Omnichannel Is No Longer Optional - eBook

Although today’s customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience. Savvy customers expect that you will meet them where they ...

August 30, 2016 05:59 PM

PureCloud Engage Webinar